FAQ's

HOW MUCH ARE TICKETS?

Ticket prices vary between date/time and screen number. Once you have selected your desired film, you will be redirected to the pricing page.

 

HOW LONG ARE THE ADS/TRAILERS?

Most films will have around 15/20 minutes of ads/trailers however this can vary depending on the film, so we advise that you come at the ticketed start time. Please note that Nova Kids screenings have reduced ads/trailers. Relaxed screenings feature no ads/trailers.

 

DO YOU HAVE ACCESS AND COMPANION RATE TICKETS?

One access rate ticket includes a companion for free. Please ask in venue for any further assistance or select the relevant ticket option when booking online.

 

DO YOU OFFER ANY CONCESSIONS ON TICKETS?

We offer student, teen, blue light, senior and access rate tickets. For student tickets you will need to show a valid student ID. Senior tickets are for those 60 and over. Please ask in venue for any further assistance or select the relevant ticket option when booking online.

 

CAN SOMEONE UNDER THE AGE REQUIREMENT COME TO SEE A 15 OR 18 FILM WITH AN ACCOMPANYING ADULT?

In order to view films with a 15 or 18 certificate you must be of the legal age requirement. Please be ready to provide proof of age to ensure access to these films (Passport, Driving Licence, Student Card are all suitable forms of ID).

 

DO I NEED TO PRE-BOOK TICKETS?

You do not need to pre-book tickets and can purchase them within our cinema foyer, however we do advise pre-booking in order to miss the queues and to ensure you do not miss out when there is limited availability.

 

DO YOU PARTICIPATE IN MEERKAT MOVIES?

Yes we do. This is not bookable online and must be booked in person. Please make sure you have your meerkat movie code ready when booking your tickets in our cinema foyer.

 

HOW LONG DO YOU SHOW FILMS FOR?

We are unable to provide information on how long we will show a film. We get our programme on a week to week basis and films are updated every Friday.

 

CAN I RECEIVE A REFUND FOR MY BOOKING?

Nova Cinema bookings are non-refundable, unless you are showing symptoms or have tested positive for Covid-19.

 

CAN I EDIT MY BOOKING?

For bookings within 24 hours of the film time, please head to the Kiosk located in the cinema foyer for assistance with your booking. Please contact [email protected] if you would like to edit your booking. 

 

DO YOU HAVE PARKING?

Nova Cinema is located on Level 1 of the Peacocks Shopping Centre. Parking is available in the Blue and Yellow Shoppers Car Park. For those travelling by train, Woking Train Station is a short walk away. There are also regular bus services to the town centre.

 

WHAT IS A COVID PASS?

To ensure the continued safety of our visitors and staff, we will be requiring all adult customers and our staff to provide Covid-19 status certification. This can be confirmation you have had both vaccine doses or record of a negative PCR or lateral flow test.
 
Attendees under the age of 18 must provide verbal confirmation that they have not tested positive nor are currently suffering from symptoms of Covid-19 by their parent, guardian or from the individual themselves if they are aged 16 or 17 years.
 
For more information on this please head to Health & Safety | Help | ATG Tickets

 

I HAVEN'T RECEIVED A CONFIRMATION EMAIL?

For bookings within 24 hours of the film time, please head to the Kiosk located in the cinema foyer when you arrive for your film for assistance with your booking. We ask that you check your junk/spam folder or for further enquiries please contact [email protected]

 

HOW CAN I CONTACT THE VENUE ABOUT LOST PROPERTY?

Please contact [email protected]

 

DO YOU SELL ANY FOOD AND DRINK?

We have a wide variety of hot and cold refreshments that can be purchased at the Kiosk located in the cinema foyer. Please note that any hot food not purchased in venue will not be allowed in to our screens.

 

WHAT IS THE DIFFERENCE BETWEEN SCREEN 7 AND YOUR OTHER SCREENS?

Screen 7 is our luxury screen fitted with leather reclining seats located next to our Nova Bar which offers a variety of drinks and snacks delivered straight to your seat.

 

DO YOU SELL GIFT VOUCHERS?

We do not currently offer Nova Cinema gift vouchers.